Please provide a minimum 48-hour cancellation or rescheduling notice. Failure to do so will result in a minimum $15 cancellation fee per animal. Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we can provide the service. Please understand that when you are late, it affects our ability to provide timely service for other clients that day. We provide a courtesy text reminder 3 days in advance for your convenience. Thank you!